“If I had asked people what they wanted, they would have said faster horses.” Henry Ford, maybe. In this famous quote that Henry Ford may or may not have uttered, he believed he was transcending customer expectations by introducing the automobile, certainly a giant leap forward from horse-drawn carriages. Yet, in hindsight, and especially when…
This content is 2 years old and may not reflect reality today nor the author’s current opinion. Please keep its age in mind as you read it.Most companies rightly have a Chief Executive Officer (CEO) (aka Chief Everything Officer) who is the “highest ranking person in a company, ultimately responsible for taking managerial decisions” relating…